INFRASTRUCTURE
"OUR INFRASTRUCTURE TEAM HAVE BUILT A STRONG REPUTATION AMONGST
OUR CLIENTS BY DELIVERING PROJECTS ON TIME AND TO BUDGET. BY FOCUSING
ON WHAT THE CUSTOMER NEEDS AND GIVING A RANGE OF OPTIONS, WE CAN
HELP TO IMPROVE THE RELIABILITY AND PERFORMANCE OF CRITICAL INFRASTRUCTURE
AND DRIVE DOWN COSTS."
Howard Joseph, Managing Director
POORLY SUPPORTED AND UNRELIABLE I.T. INFRASTRUCTURE REDUCES YOUR
OPERATIONAL EFFICIENCY, HINDERS PRODUCTIVITY AND DAMAGES YOUR
BOTTOM LINE PROFITABILITY
K3 MANAGED SERVICES CAN DESIGN, PROCURE, IMPLEMENT, MANAGE AND
SUPPORT A WIDE RANGE OF INFRASTRUCTURE SOLUTIONS.
K3 Managed Services offers a complete infrastructure solution.
With expertise across every facet of modern IT infrastructure,
we provide a holistic approach to design, procurement, installation
and support. To cater for different types of organisations, we
offer a wide range of infrastructure options including on-site,
remotely managed and fully hosted environments.
CRITICAL APPLICATIONS
"OUR CRITICAL APPLICATION MONITORING TEAMS HAVE A DEEP KNOWLEDGE
OF THE MICROSOFT DYNAMICS ENVIRONMENT. ALL OUR SERVICES ARE BACKED
UP BY DEVELOPERS AND TECHNICAL ARCHITECTS TO HELP US IMPROVE THE
RELIABILITY AND PERFORMANCE OF YOUR BESPOKE APPLICATIONS. BY FOCUSING
ON A SMALLER APPLICATION SET, WE ARE ABLE TO DEDICATE MORE RESOURCES
AND OFFER BETTER LEVELS OF SERVICE THEN A TRADITIONAL SUPPORT AND
MAINTENANCE PROVIDER."
Andy Makeham, CEO
MAINTAINING OPTIMUM PERFORMANCE AND AVAILABILITY OF YOUR CRITICAL
APPLICATIONS IS VITAL TO ENSURE YOUR BUSINESS IS ABLE TO COPE
WITH A TOUGHER ECONOMIC CLIMATE AND FLEXIBLE ENOUGH TO MEET NEW
OPPORTUNITIES
K3 MANAGED SERVICES ARE ERP INFRASTRUCTURE SPECIALISTS
We can provide you with a complete managed service for your critical
business systems infrastructure, to ensure high availability and
the best possible levels of performance. With our help, your system
managers can instead focus on adding value to the business and
waste less time keeping your infrastructure working.
ENTERPRISE APPLICATIONS
"BY BUILDING AN ACCURATE PICTURE OF THE ASSETS AT EACH CLIENT
AND PROACTIVELY MANAGING POTENTIAL, OUR HELP DESK IS AN EXTREMELY
COST EFFECTIVE OPTION FOR OUR CLIENTS WHO WANT TO GET ON WITH THEIR
REAL BUSINESS AND NOT HAVE TO WORRY ABOUT I.T."
Lauren Waterman, Customer Services Manager
MODERN BUSINESSES WOULD SIMPLY GRIND TO A HALT WITHOUT THEIR
SUITE OF PRODUCTIVITY, COMMUNICATION AND WORKFLOW APPLICATIONS
K3 MANAGED SERVICES CAN DESIGN, IMPLEMENT AND SUPPORT KEY ENTERPRISE
SOLUTIONS
We can help you to reduce the cost and complexity of managing
your core productivity software suites whilst at the same time
providing enhanced end user help desk services. Our experience
covers design, implementation and ongoing support for a wide range
of Microsoft BackOffice solutions.
K3 SENTINEL
"I.T. MONITORING IS A CRITICAL REQUIREMENT FOR ORGANISATIONS
OF ALL SHAPES AND SIZES AS DEPENDENCE ON INFORMATION TECHNOLOGY
GROWS. K3 SENTINEL ALLOWS EVEN THE MOST BUDGET CONSTRAINED ORGANISATIONS
TO MEET THE BEST PRACTICE REQUIREMENTS THEY EXPECT OF THEIR I.T.
DEPARTMENTS WITHOUT RELINQUISHING CONTROL AND WITH FULL VISIBILITY
OVER KEY PERFORMANCE INDICATORS."
Neil Homer, Business Development Manager
THE COMPLEXITY OF I.T. AND THE SHEER VOLUME OF CRITICAL DATA
MAKE IT DIFFICULT AND TIME CONSUMING FOR ORGANISATIONS TO CONSTANTLY
MONITOR VITAL SYSTEMS
K3 SENTINEL PROVIDES MONITORING, ALERTING, REPORTING AND PROACTIVE
I.T. HOUSEKEEPING FOR YOUR CRITICAL I.T. SYSTEMS, APPLICATIONS
AND DATA
K3 Sentinel offers a single integrated system to allow our team
at the K3 Network Operations Centre to quickly respond to any
issue with real-time visibility on systems under management. This
flexible support solution can cover; 24/7 monitoring, service
desk, software licensing and hardware asset management, reporting,
housekeeping and day to day I.T. maintenance.
NETWORK & COMMUNICATION
"OUR K3 SENTINEL PLATFORM USES A WIDE ARRAY OF NETWORK MONITORING
AND INSPECTION TOOLS WHICH ARE SUPERVISED BY A HIGHLY SKILLED AND
DILIGENT TEAM. BY LOOKING AT BOTH EVENTS AND OVERALL TRENDS ON OUR
CLIENTS NETWORKS, WE CAN REACT BEFORE A PROBLEM ESCALATES."
Matthew Murray, Implementation Manager
EVEN THE TEMPORARY LOSS OF VITAL NETWORK AND COMMUNICATION LINKS
CAN SEVERELY CRIPPLE A BUSINESS AND CAUSE LONG TERM DAMAGE TO
REPUTATION AMONGST CUSTOMERS AND PARTNERS
K3 MANAGED SERVICES CAN UPGRADE AND MANAGE YOUR EXISTING NETWORK
TO IMPROVE AVAILABILITY, OPTIMISE PERFORMANCE AND REDUCE SUPPORT
COSTS
Our network and communication services both monitor and proactively
take steps to ensure performance and reliability. Our solutions
include cabling, wireless, Internet connectivity,
site-to-site connectivity and VoIP systems.
SECURITY
"OUR IN-HOUSE SECURITY TEAM WORKS CLOSELY WITH OUR CLIENTS
TO BUILD SERVICES THAT MATCHES THE NEEDS AND PROCESSES OF EACH ENVIRONMENT.
WE ALSO PROVIDE A VALUABLE INDEPENDENT AUTHORITY TO ENSURE THAT
INTERNAL PROCESSES ARE IN LINE WITH THE POLICIES SET BY THE BUSINESS
AND HELP VALIDATE THAT BEST PRACTICES ARE MAINTAINED."
Steve Jameson, Operations Director
72% OF LARGE ENTERPRISES SUFFERED A SECURITY INCIDENT LAST YEAR.
THE AVERAGE COST OF WORST INCIDENTS IN THE YEAR WAS BETWEEN £90,000
AND £170,000
K3 MANAGED SERVICES CAN UPGRADE AND MANAGE YOUR EXISTING NETWORK
TO IMPROVE AVAILABILITY, OPTIMISE PERFORMANCE AND REDUCE SUPPORT
COSTS
Our approach looks at more than just one element but instead
helps you to define an overall strategy and policy that suit the
unique needs of your business. Our solutions include; email message
and IP traffic scanning and filtering, anti-virus and anti SPAM,
web monitoring and user access control.
REMOTE USERS
"FLEXIBILITY IS THE KEY WHEN DESIGNING A SOLUTION FOR REMOTE
WORKERS AND OUR EXPERTISE IN THIS AREA HAS BEEN GAINED BY HELPING
CLIENTS ACROSS A DIVERSE RANGE OF INDUSTRIES. A KEY REQUIREMENT
IS THE ABILITY TO INTERFACE REMOTE SYSTEMS WITH CORE APPLICATIONS
AND HAVING ACCESS TO SPECIALIST DEVELOPERS FROM ACROSS THE K3 GROUP,
ALLOWS US TO BUILD EXTREMELY INNOVATIVE SOLUTIONS."
Andy Latham, Technical Director
REMOTE WORKERS CREATE A LOT OF PROBLEMS FOR I.T. DEPARTMENTS,
ESPECIALLY AROUND SECURITY AND SUPPORT
K3 MANAGED SERVICES DEVELOPS SOLUTIONS FOR MOBILE USERS, TELEWORKERS
AND REMOTE BRANCHES TO SEAMLESSLY INTEGRATE INTO YOUR I.T. INFRASTRUCTURE
We have built a core competency around thin client and mobile
computing, helping a wide variety of organisations to migrate
their traditional infrastructure to a thinner alternative. Our
expertise spans from simple handheld devices on the manufacturing
floor, to flexible terminals for hot-desk offices and complex
call centres.
BUSINESS CONTINUITY & DISASTER RECOVERY
"OUR TEAMS HAVE CREATED BUSINESS CONTINUITY SOLUTIONS FOR
ORGANISATIONS OF ALL SIZES FROM SIMPLE OFF-SITE BACKUP AND RECOVERY
VIA TAPE TO COMPLETELY HOSTED SERVERS WHICH ARE ONLY REQUIRED IN
THE EVENT OF A MAJOR INCIDENT. BY OFFERING SUCH A FLEXIBLE APPROACH,
BUSINESS CONTINUITY CAN BECOME PART OF NORMAL BUSINESS PROCESS AND
EVEN OFFER OPERATIONAL BENEFITS."
Howard Joseph, Managing Director
THE COST OF A MAJOR FAILURE OF CORE I.T. AND COMMUNICATION SYSTEMS
CAUSES AN IMMEDIATE IMPACT ON REVENUE WITH LONGER LASTING DAMAGE
TO REPUTATION
K3 MANAGED SERVICES CAN HELP REDUCE THE RISK OF BUSINESS INTERRUPTION
AND HELP YOU QUICKLY RECOVER FROM DISRUPTION
With our broad capabilities across infrastructure, applications,
networking and communications, we deliver a comprehensive set
of business continuity services. Our solutions include; high availability
solution design, on-site and/or off-site data replication and
recovery, real time data mirroring.
MANAGED EFT SERVICES
"BY OFFERING A COMPLETE PORTFOLIO BACKED BY TRUSTED PARTNERS
AND INDUSTRY LEADING SECURITY, WE SIMPLIFY THE EFT ENVIRONMENT WHICH
ALLOWS OUR CUSTOMERS TO CONCENTRATE ON CORE BUSINESS ACTIVITIES."
Rohit Anhal, Senior EFT Consultant
THE COMPLEXITIES OF MODERN PROCESSING SYSTEMS ARE INCREASING
AND THE DRAMATIC RISE IN CARD CRIME AND IDENTITY THEFT HAS ALSO
MADE REGULATORY COMPLIANCE AND SECURITY OF PARAMOUNT IMPORTANCE
K3 MANAGED SERVICES PROVIDES END-TO-END FULLY MANAGED EFT SOLUTIONS
COVERING THE ENTIRE PAYMENT PROCESSING INFRASTRUCTURE
Our EFT Managed Services are designed to reduce the complexity
and cost associated with payment processing across retail, telephone
and web based operations. Our teams work with you to consolidate
all local hardware and software into a simplified service with
low management overhead and fixed costs.
I.T. SUPPORT AND MAINTENANCE
"WE ARE PROUD OF THE LEVEL OF SERVICE WE PROVIDE TO OUR CLIENTS.
THE KEY TO GETTING IT RIGHT IS GOOD PLANNING AND BEING FLEXIBLE
ENOUGH TO REACT TO CHANGE."
Neil Homer, Business Development Manager
DELIVERING COST-EFFECTIVE AND EFFICIENT I.T. OPERATIONS WHILST
DEALING WITH STAFF RETENTION, TRAINING AND RECRUITMENT IS BECOMING
INCREDIBLY DIFFICULT
K3 MANAGED SERVICES OFFERS A FLEXIBLE RANGE OF SUPPORT SERVICES
TO HELP BUSY IN-HOUSE I.T. DEPARTMENTS
We offer a more flexible approach that compliments your in-house
IT. Our range of services reduce the cost of dealing with routine
tasks and allow your staff to work on more valuable projects.
Our solutions include; on-site technical courier and support staff,
end user training and hardware warranty extension.